* Served as the manager for a 262-seat health and care support call center; * Supervised staff of 250+ Colleagues, including 9-member Leadership Team who were recognized for scoring in the top tier of high performing teams across organizations that Gallup surveys; * Responsible for meeting operational and financial performance goals; * Member of CIGNA Business Unit Leadership Team; * Developed and implemented Empowered Coaching Model for use across enterprise; * Employee Success Coaching Program and Coaching Excellence Model; * Served as point person for design and implementation of Enhanced Team Model; * Conducted Engagement Specialist pilot project; * Facilitated monthly site leader meetings, Clinical Training Specialist Work Group, and FY07 and FY08 Leadership Goals Work Group; * Member of Care Team Delivery Model Work Group and Analyze Requests/Offer Solutions Work Group; * Created original Executive Director Dashboard Report in FY05; * Member of team that earned $3M bonus from Health Plan customer based on ROI and over $300K in clinical performance guarantees for various other clients; * Meets operating and capital budget expectations routinely; * Subject Matter Expert on Mindful Stress Management; * Attended Center for Creative Leadership program on leadership development.
* Founded and operated Geriatric Care Management company, providing comprehensive assessments and coordinating services for older adults in the Greater Indianapolis area. * Supervised three employees.
* Oversaw operations for asset management of 95 Nursing Facilities (8,360 beds) in four states with annual revenues exceeding $212 million; * Assisted in due diligence in potential acquisitions of healthcare-related properties.
* Founding partner of Management Company that stepped in as an emergency manager for Senior Living Properties and Oakwood Living Centers when facilitiesâ ownership/Board of Directors terminated contracts with existing management companies. * Provided âback officeâ financial support (payroll for 6,000 employees, A/P, A/R, G/L) as well as field operations and clinical support. * Partners merged Everest with Senior Housing Management to form Eden Capital LLC in 2000.
* Served as the liaison between the companyâs nineteen managed facilities and their various owners and Marinerâs operations division. * Worked as the principal operations contact for four Joint Venture facilities.
* Oversaw operations of 11 nursing facilities in seven states. * Supervised regional clinical and H.R. staff. * Improved performance in NOI, A/R, census, survey results, and management staff turnover. * Developed multiple Quality Management and Performance Measurement tools that were utilized across the region and company. * Assisted companyâs Corporate Development Division in operational analyses of potential acquisitions.
* Interactive online mindful leadership development solutions for business and academia; * Recently wrote and published "Mindful Stress Solutions for Today's Leaders" (available on Amazon); * Frequent blogger on "Linked 2 Leadership" website, "Mindful Solutions by Erik Engberg" Facebook page, Twitter and website (www.mindfulsolutions.net) * Guest speaker on various topics for Leadership Retreats, Speakers' Bureaus, Wellness Workshops.
M.A.
B.S.
Concentration: Human Development & Family Studies
Mindfulness practice and reading, photography, golf
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